TERMS & CONDITIONS OF BOOKING

Reception is open at 1600 and closes at 2300.

A booking shall be valid from 1600 to 2300 on the booked date. The Lodge is closed at 2300 until 1600 next day to new arrivals and access to rooms cannot be gained unless a prior agreement and the Late or Early Arrival supplement with full payment has been received 48 hours in advance of arrival and confirmed by Greenways Lodge, Late/Early Arrivals can only be booked by email(not phone). Cancellation notice of less than 7 days from booked arrival date or non arrival (no show) on the first night of booked date the full total cost of the whole confirmed booking applies and charged to the card given as the booking guarantee. Non arrival (no show) on the first night of a multiple night booking the whole reservation shall be cancelled. All payments made are non refundable. All cards are subject to a 5% card handling fee if paid in advance (an email request is required 48 hours in advance of arrival from the card holder)or if payments made on arrival at reception or by phone is subject to a standard rate 5GBP supplement and includes the 5% card handling fee. All Payments must be settled in advance or on the first nights arrival at reception. We reserve the right to charge up to a 20% deposit to cards on any booking (including agent booking where they may charge their own deposit) and cancel without notice if a card is invalid or declined or where American Express/Diners cards are given. Deposits are not transferable to any other:- rooms, dates or bookings. Changes to confirmed reservations must be made in writing by email or letter(not by phone)not less than 24 hours before booked date arrival and subject to a 15GBP administration fee and re-issue of amended confirmation. Transport offers must be booked in writing by email(not by phone)and not less than 24 hours before booked arrival date and confirmed by us or a request written on booking form if booking less than 24 hours requesting transfer and giving booking name, transfer date/time and number of seats. Only 1 free transfer per room. The guest lodge is strictly non-smoking a charge is made for smoking in or items removed/hired from rooms and not returned. Any evidence of smoking you agree that your credit card will be charged with a 100GBP deep cleaning or keys/towel hire fee of 25GBP. Any guest causing disturbance, using foul language, making threats or smoking whilst in buildings will have booking cancelled/asked to leave the property and will not be liable for any refund or transport cost.Greenways Lodge is not held responsible nor accepts any liability for guest failure to :- contact us, arrive, find the guest lodge or rooms, estimate times, book transport or any transport arrangement with others, weather conditions, road/rail failure, guest/family illness causing any changes or cancellations. We recommend travel insurance. Confirmed bookings shall agree and accept the terms and guarantee them with a valid credit/debit card.